Hiring: Tier 3 IT Support Engineer Company: Bedrock Technology Location: Jessup, PA Job Posted Time: 2026-09-15 11:16:22 Employment Type: Full-time / Hybrid Target Skills & Keywords : AWS, Azure, Azure AD, Bash, DNS, GCP, Linux, PowerShell, Python, React, Root Cause Analysis, SIEM, TCP/IP, VPN, Windows Server, Zoom About the job Experience: •5+ years of progressive IT support experience, with at least 2 years in a Tier 3 or senior systems role •At least 2 years in a Tier 3 or senior systems role Required Skills: •This is an on‑site position located in the Scranton, PA area. The successful candidate must report to the office in person daily. •Own escalated incidents — Resolve complex technical issues escalated from Tier 1/2 that require deep system-level investigation and root cause analysis •Administer core infrastructure — Manage and maintain servers (Windows/Linux), Active Directory, DNS, DHCP, Group Policy, and virtualization platforms (VMware/Hyper-V) •Direct client-facing work on complex projects / migrations / infrastructure builds •Support network operations — Troubleshoot LAN/WAN, VPN, firewall rules, switching, and routing issues in coordination with the network team •Manage cloud environments — Administer and troubleshoot Microsoft 365, Azure AD, Entra ID, and hybrid identity configurations •Lead incident response — Act as technical lead during major outages, coordinating resolution and communicating status to stakeholders •Develop documentation — Write and maintain runbooks, KB articles, and SOPs to improve team efficiency and reduce repeat escalations Qualifications: •Deep knowledge and familiarity with industry standard tools such as ConnectWise / Ninja / Datto / Sophos / Auvik / etc •Deep expertise in Windows Server (2016/2019/2022) administration and troubleshooting •Strong knowledge of Active Directory, Group Policy, DNS, and DHCP •Applied hands-on capability in Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune, EntraID) •Proficiency in PowerShell scripting for automation and administration •Solid networking fundamentals — TCP/IP, VLANs, routing protocols, VPN technologies •Demonstrated capacity to independently manage and prioritize a complex, varied workload •Applied hands-on capability in VoIP / UCaaS administration •Operational familiarity with SIEM tools, endpoint security, and EDR platforms •Knowledge of ITIL frameworks and service management best practices Compensation: •$65,000 - $85,000 / year •Platinum-tier health insurance, plus dental, vision, and life insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!