Hiring: Tier 2 Systems Engineer - AL Company: Magna5 Location: Mobile, AL Job Posted Time: 2026-09-16 20:44:28 Employment Type: Remote Target Skills & Keywords : Azure, DNS, TCP/IP, VPN, Windows Server About the job Experience: •3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent). Required Skills: •Applicants must be eligible to work in the United States and be able to work in-person at our Mobile, AL office*** •This is a hybrid role with a requirement to be in office and/or onsite with clients in the Mobile, AL area up to 40% of the time.*** •Responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients’ systems are stable, secure, and optimized. •This role is ideal for someone who is highly technical, customer-focused, and comfortable working across multiple environments and technologies in a fast-paced MSP setting. •Customer Support & Incident Management •Provide Tier 2 support via phone, ticketing system, email, and remote tools. •Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services. •Own tickets through to resolution, ensuring timely communication and proper documentation. Qualifications: •Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+). •Active Directory, DNS, DHCP, Group Policy. •Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings). •Remote support tools and RMM/monitoring platforms. •Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts. •Excellent customer service, communication, and documentation skills. •Demonstrated capacity to prioritize and manage multiple tickets and tasks in a high-volume environment. •Must be authorized to work in the United States. •Microsoft Azure, Intune/Endpoint Manager, or other cloud platforms. •Common firewall vendors (e.g., Watchguard, Fortinet, Palo Alto, etc.). Compensation: •Paid time off including paid holidays and floating holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!