Hiring: Tier 2 Support Analyst Company: Kforce Inc Location: St Louis, MO Job Posted Time: 2026-09-15 12:09:25 Employment Type: Contract Target Skills & Keywords : Change Management, DNS About the job Experience: •5+ years of hands-on deskside, field support, or end-user support experience Required Skills: •Provide Tier 2 technical support for hardware, software, networking, printing, account access, and mobile device issues •Troubleshoot and resolve complex workstation, application, and connectivity problems •Support device deployments, upgrades, equipment replacements, and office relocations •Assist with workstation imaging, configuration, patching, and peripheral setup •Support conference room technology, video meetings, collaboration platforms, and audiovisual equipment •Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and productivity applications •Coordinate with infrastructure, engineering, and application support teams on escalated issues •Track incidents through an IT service management platform and maintain accurate documentation Qualifications: •Strong knowledge of Windows 10/11, Microsoft 365, Teams, OneDrive, and related technologies •Understanding of networking concepts including VPNs, Wi-Fi, DNS, and IP addressing •Operational familiarity with IT service management practices such as incident, problem, and change management •Excellent customer service, communication, and problem-solving skills •Demonstrated capacity to manage multiple priorities while maintaining attention to detail •Associate degree in Information Technology or related field preferred •Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus •Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. •This job is not eligible for bonuses, incentives or commissions. •Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Compensation: •$68,000 - $80,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!