Hiring: Tier 2 CSP Support Engineer Company: Xerox Location: Oak Brook, IL Job Posted Time: 2026-09-10 13:38:49 Target Skills & Keywords : Azure, Azure AD, DNS, Digital Transformation, IaaS, PaaS, PowerShell, ServiceNow, TCP/IP, VPN, Vendor Management About the job Experience: •5 years in cloud / IT technical support, MSP, or managed cloud services, with demonstrable Azure and Microsoft 365 troubleshooting experience. Required Skills: •Serve as the escalation point for Tier 1, owning complex incidents and service requests from acknowledgement through resolution within SLA. •Triage inbound issues (email / phone / ticket), reproduce and diagnose root cause, and implement or guide the fix. •Communicate status, workarounds, and resolution clearly to both technical and non-technical client contacts; set and manage expectations on timelines. •Troubleshoot and resolve subscription quota and service-limit issues; submit and track quota-increase requests, and explain NCE / CSP default behavior (including quota resets on partner or plan transitions). •Diagnose VM, storage, networking (VNet / NSG / VPN), App Service, and other resource issues; interpret Azure Resource Health, Activity Log, and Service Health. •Investigate application problems running in Azure (deployment failures, connectivity, performance, configuration) and cost / billing anomalies at the subscription level. •Resolve Exchange Online, SharePoint / OneDrive, and Teams issues; handle mail flow, licensing, and provisioning problems. •Support tenant configuration, license assignment / reconciliation, and service provisioning for CSP customers. Qualifications: •3–5 years in cloud / IT technical support, MSP, or managed cloud services, with demonstrable Azure and Microsoft 365 troubleshooting experience. •Microsoft Certified: Azure Administrator Associate (AZ-104) required (or obtained within 6 months of hire); AZ-900 (Azure Fundamentals) as a baseline. •Applied hands-on capability in Azure IaaS / PaaS, Microsoft 365 administration, and Entra ID administration. •Solid functional working knowledge of PowerShell for administration, reporting, and troubleshooting (Az / Microsoft Graph / Exchange Online modules). •Solid networking fundamentals (DNS, DHCP, TCP/IP, VPN, firewalls) as they apply to cloud connectivity. •Operational familiarity with the Microsoft CSP program, Partner Center, and GDAP delegated-admin model. •Excellent written and verbal communication; proven ability to explain technical concepts to non-technical clients. •Strong ownership, prioritization, and case-management discipline in a ticket / SLA-driven environment. •Additional Microsoft certifications: MS-102 (M365 Administrator), SC-300 (Identity & Access Administrator), AZ-500 (Azure Security), or AZ-700 (Networking). •Operational familiarity with a modern ITSM / ticketing platform (e.g., ServiceNow) and RMM tooling. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!