Hiring: Tier 1 Service Desk Technician Company: GLOTECH, Inc. Location: Orlando, FL Job Posted Time: 2026-09-17 10:38:46 Employment Type: Full-time Target Skills & Keywords : Jira, Microsoft Office About the job Required Skills: •This is a talent pipeline opening. We are building a network of qualified talent for general consideration of future full time or temporary TIER 1 Help Desk Technician job openings. •Provide exceptional and professional customer service to our internal customers •Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the ITSM Jira •Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools •Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management •As Escalation Management process describes, route tickets that cannot be resolved at the desk to appropriate assignment or application owner groups •Collaborate effectively with other service desk team members •Participate in ongoing training for service desk operations Qualifications: •Vocational certifications or AS degree in computer science or related technical field preferred. •Positive Customer service oriented in potentially high stress scenarios •Basic knowledge of Active Directory is required •Must be available to work onsite in Orlando, FL as needed •GLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!