Hiring: Tier 1 NOC Analyst Overnight Shift Company: Motorola Solutions Location: Schaumburg, IL Job Posted Time: 2026-09-10 13:05:10 About the job Experience: •Incident Resolution to drive technical issues toward timely completion under minimal supervision •Cross-Functional Collaboration to build strong working relationships across Engineering and Management teams •Customer Communication to address field inquiries clearly, professionally, and knowledgeably in high-urgency environments Required Skills: •Analyze system metrics across infrastructure tools to identify potential service disruptions and help to ensure adherence to uptime agreements •Differentiate between transient issues and critical service outages to determine effective initial response pathways •Observe outage recovery through completion, verifying restoration and documenting diagnostic steps taken •Incident Management & Ownership •Drive incident management workflows to help to deliver timely resolutions within established operational standards •Take ownership of major operational disruptions, identifying, coordinating, and leveraging appropriate technical resources •Escalate complex incidents to specialized technical teams while maintaining active collaboration until complete resolution •Customer Support & Operational Collaboration Qualifications: •Technical Literacy to analyze system alerts, navigate monitoring platforms, and support technical troubleshooting •ITIL Frameworks to align incident resolution procedures with structured operational processes •System Operations to maintain up-to-date knowledge of active applications and technical infrastructure •Technical support experience in a Help Desk, Service Desk, or Network Operations Center (NOC) environment •Operational familiarity with ITIL processes and continuous improvement practices •This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. •Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. •High School Diploma or equivalent with 2+ years of technical customer support experience •Must be a US Citizen •Must be able to pass background checks as required for certain sensitive customer systems Compensation: •$60,000 - $65,000 / year •Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!