Hiring: Tier 1 Engineer, Boston (Fully Remote) Company: Magna5 Location: Boston, MA Job Posted Time: 2026-09-16 20:44:32 Employment Type: Remote Target Skills & Keywords : DNS, TCP/IP About the job Experience: •2+ years of experience in a help desk, IT support, or customer service role (MSP experience a plus). •Foundational knowledge of Windows and Mac operating systems. •Operational familiarity with Microsoft 365, Active Directory, and common business applications. •Basic understanding of networking concepts (TCP/IP, DNS, DHCP). •Strong verbal and written communication skills. Required Skills: •While we prefer candidates based in or near Boston area, we are open to a fully remote arrangement based in the U.S., for the right fit. •Respond to client inquiries and technical support requests via phone, email, and ticketing systems in a timely and professional manner. •Troubleshoot and resolve basic hardware, software, and network issues for desktops, laptops, printers, and mobile devices. •Escalate complex issues to Tier 2/3 support according to established procedures. •Document all client interactions, troubleshooting steps, and resolutions accurately within the service management platform. •Perform password resets, account unlocks, and basic user administration in Active Directory, Office 365, and similar environments. •Follow up with clients to ensure issues are fully resolved and provide status updates as needed. •Maintain a high level of customer satisfaction through friendly, empathetic communication and a commitment to quality service. Qualifications: •High school diploma or equivalent required; IT certifications preferred. Compensation: •Paid time off including paid holidays and floating holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!