Hiring: Tier 1 Customer Service Analyst Company: Executive 1 Holding Company, LLC Location: McLean, VA Job Posted Time: 2026-09-15 11:36:43 Employment Type: Remote About the job Required Skills: •While we’re not actively hiring for a Tier 1 Customer Service Analyst at this moment, we’re always excited to connect with talented IT Specialists. If you’re interested in being part of our journey, we’d love to hear from you! Please do apply and we’ll reach out to you in the near future when this position becomes available. •Provide first-tier customer-facing support for tickets received via multiple contact channels including telephone, web, in-person, walk-up, and email •Accurately document and report all incidents and service requests received •Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when advanced troubleshooting is required •Provide desk-side visits to end users if remote assistance is not possible or effective •Track the total-life cycle of all tickets and tasks related to employee/contractor on-boarding, off-boarding, and organizational changes •Follow up with task owners to ensure tasks are completed prior to a new employee's start date •Issue and set up new/loaner IT equipment for end users, ship to remote sites as needed Qualifications: •High School Diploma or GED •Strong verbal and written communication skills •Authorized to work in the United States •Demonstrated capacity to pass a Moderate Background Investigation •Demonstrated capacity to pass a SAMHSA Drug Screening test •Additional Education, Certifications, Or Experience Required •Prior experience supporting an IT Help Desk as a Tier I Analyst or similar role Compensation: •Medical, Dental and Vision Coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!