Hiring: Telephony Operations Specialist Company: BETSOL Location: Broomfield, CO Job Posted Time: 2026-09-16 13:35:18 Employment Type: Remote Target Skills & Keywords : ServiceNow About the job Experience: •3-5 years of hands-on provisioning/administrative (MACD) experience on enterprise voice platforms — Cisco and Microsoft Teams primary; Avaya or Five9 is a plus •5 years of hands-on provisioning/administrative (MACD) experience on enterprise voice platforms — Cisco and Microsoft Teams primary; Avaya or Five9 is a plus Required Skills: •Administer and support enterprise voice platforms — primarily Cisco and Microsoft Teams MACD with some Avaya, and Five9. •Resolve routine provisioning and service issues (connectivity, log-in/authentication, endpoint setup) across multi-vendor environments. •Escalate issues requiring deep diagnostic/root-cause analysis (Wireshark, Riverbed Aternity, Nectar) to L2 engineers •Manage ServiceNow queues, ticket documentation, and user support workflows for user provisioning/deprovisioning, phone service modifications, and new service deployments •Execute telecom lifecycle activities (adds, moves, changes, deletions) following documented setup rules. •Partner cross-functionally with IT, network, vendors, and business teams to deliver and maintain solutions •Follow documented setup rules and maintain documentation and operational procedures •Provide mentoring, knowledge sharing, and operational support during standard Eastern-time business hours (no on-call rotation) Qualifications: •ServiceNow ticket and queue management •Strong troubleshooting, documentation, and collaboration skills; comfortable working standard Eastern-time business hours (no on-call) •High attention to detail and ability to precisely follow documented setup and provisioning procedures •Diagnostic and monitoring tools (Wireshark, Riverbed Aternity, Nectar) •Five9 or other CCaaS platform exposure •Familiarity applying AI and automation to voice operations— particularly ticket triage and self-service workflows •All your information will be kept confidential according to EEO guidelines. Compensation: •$70,000 - $85,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!