Hiring: Telephony Integration Administrator Company: Aledade Location: United States Job Posted Time: 2026-09-11 10:44:42 Employment Type: Remote Target Skills & Keywords : JavaScript, Jira, PowerShell, Python, REST, SQL, Stakeholder Management, Systems Engineering About the job Experience: •4+ years of experience supporting contact center technology, systems engineering, telephony platforms, or enterprise technology solutions. Required Skills: •Architecture & Design •Design, develop, and maintain REST API integrations, automation, and system connectivity between Five9, AI solutions, internal applications •Lead technical implementation of telephony and AI initiatives, including platform migrations, workflow automation, and enterprise contact center enhancements •Design, configure, and optimize Five9 solutions, including dialer campaigns, call routing, IVRs, queues, skills, and workflow automation •Develop, test, and deploy APIs, integrations, telephony enhancements, and production changes while ensuring operational readiness and system stability •Vendor & Stakeholder Management •Partner with Information Security, Compliance, IT, and business stakeholders to support security reviews, SOX controls, risk assessments, vendor onboarding, and implementation of technical requirements •Manage technical relationships with telephony, carrier, AI, and integration vendors to support implementations, issue resolution, platform enhancements, and ongoing system performance Qualifications: •Bachelor’s Degree or equivalent experience •Automation familiarity with low-code automation tools or basic scripting (JavaScript/Python) to interact with REST APIs. •Skilled at navigating security reviews, using Jira to document workflows, and integrating various systems and tools that operate on the telephony platform. •Solid functional working knowledge of SIP trunking, telephony infrastructure, and carrier connectivity. •Proven ability to analyze and synthesize data to develop sound conclusions. •Demonstrated capacity to communicate technical concepts effectively with both technical and business stakeholders. •Demonstrated capacity to understand current workflows and processes and how these can be impacted by larger system changes, application updates, or enhancements. •Highly motivated mindset to explore, test, and implement new technology Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!