Hiring: Telecommunications Mechanic Company: People, Technology & Processes, LLC Location: Frederick, MD Job Posted Time: 2026-09-15 14:28:54 Employment Type: Contract / Remote Target Skills & Keywords : Quality Assurance About the job Required Skills: •Serves as the Alternate Inside Plant Section Chief in the absence of the ISP Section Chief. •Perform operations and maintenance (O&M) of post-VMOD Inside Plant voice services, with emphasis on VoIP platforms, call routing, user provisioning, and service assurance, rather than legacy TDM switching. •Provide day-to-day administration of VoIP services, including user profiles, device configuration, class of service, feature activation, and troubleshooting of IP-based voice endpoints. •Serve as a primary customer service interface for voice services, resolving user issues related to call quality, voicemail, softphones, desk phones, mobility features, and service availability. •Configure, modify, and remove VoIP and analog gateway circuits, ensuring proper integration with the enterprise network and adherence to cybersecurity and configuration standards. •Administer and maintain voicemail systems and user accounts; experience with Callegra Callware or equivalent VoIP voicemail platforms preferred. •Validation of station-level and user-based location data •Coordination of adds, moves, and changes (MACs) to maintain accurate Public Safety Answering Point (PSAP) & Altenate AT&T (IP-FLEX) records Qualifications: •CCNA Security: Cisco Certified Network Associate Security (CCNA) demonstrates you have the skills needed to develop a secure infrastructure and mitigate cyberthreats. •CySA+: This is an intermediate-level exam for security professionals focusing on vulnerability and threat analysis. •GICSP: The Global Industrial Cyber Security Professional demonstrates your knowledge to secure critical infrastructure assets. •GSEC: GIAC® Security Essentials is a certification exam that demonstrates hands-on IT security capability. •Security+ CE: Security+ is a CompTIA exam focusing on cybersecurity issues. •CND: EC-Council’s Certified Network Defender (CND). The certificate is used to demonstrate knowledge in defensive cyber operations (Blue-Teaming). The CND certification teaches IT professionals about defensive mechanisms when protecting IT Systems against cyberattacks. •SSCP: Systems Security Certified Practitioner shows you have the skills needed to manage and monitor IT infrastructures and apply security policies. •Knowledge and experience with Avaya and VoIP communications systems Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!