Hiring: Technology Support Specialist Company: Community Financial System, Inc. Location: Elmira, NY Job Posted Time: 2026-09-12 13:57:11 Employment Type: Remote Target Skills & Keywords : Microsoft Office, Risk Management, Wealth Management About the job Required Skills: •As a Technology Support Specialist you will act as the first point of contact with customers responding to their electronic and/or telephone requests. Typical issues may include password resets, application issues/questions and troubleshooting hardware/connectivity issues for various software systems. •Provide a high level of customer service while developing and maintaining a positive & professional relationship. •Provides general PC/Network and printer support to all internal employees. •Provide phone, remote, and/or in person support to all employees within the Community Bank Systems, Inc. •Demonstrated capacity to answer questions and solves problems on hardware, software and communication related issues. •Documents all requests, the work performed and resolution comments within the Help Desk ticketing system. •The ability to work internally with other IT related departments (System Admin, Telecom & Network Security) to support/troubleshoot LAN/WAN connectivity. This may include cabling problems and/or switch to patch panel connectivity. •Provides technical support for numerous software systems, including the Microsoft Office Suite, Microsoft Teams, Jack Henry, Adobe, and other various financial and enterprise office environment applications. Qualifications: •Associates Degree in MIS or business field with computer related courses or equivalent •Strong customer service skills and communication skills •Demonstrated capacity to work effectively in a team environment •Demonstrated capacity to multi-task in a fast paced environment •Solid functional working knowledge of hardware and software to facilitate technical problem solving •Demonstrated capacity to work independently and remain on task •Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility •Minimum of two (2) years related experience normally required •Preference will be given to candidates with previous network and help desk experiences Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!