Hiring: Technology Support Specialist Company: Hospice & Palliative Care Buffalo Location: Cheektowaga, NY Job Posted Time: 2026-09-11 12:37:07 Employment Type: On-site Target Skills & Keywords : Microsoft Office About the job Experience: •1 to 2 years of experience in an end-user support position within a LAN/WAN environment preferred. •1 to 2 years of experience with various microcomputer repair techniques. •Solid functional working knowledge of Microsoft Office 365 preferred; experience with Microsoft Intune and/or M Required Skills: •Provides end-user support of all hardware, software, telecommunications technologies, and campus audio-visual equipment training and support; demonstrates knowledge of software used throughout the organization. •Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers, campus audio-visual equipment, pagers, phones, etc. •Images, configures, tests and deploys corporate-owned devices including but not limited to laptops, desktops, tablets and smartphones; experience with Microsoft Intune for device enrollment, configuration profiles, compliance policies, and application deployment strongly preferred. •Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training. •Assists in the implementation of hardware and software applications. •Demonstrates strong analytical and problem-solving skills. •Provides timely, appropriate, and knowledgeable responses to end-user issues; creates a stress-free atmosphere for users to ask questions and share concerns. •Promptly, effectively, and accurately replies to IT help desk tickets. Qualifications: •Associate degree in computer science (or related field) preferred. Compensation: •Employer 401k contribution regardless of employee participation, and match on employee contributions there after Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!