Hiring: Technology Support Service Lead/Supervisor Company: TEKsystems Location: New York, NY Job Posted Time: 2026-09-11 11:41:19 Employment Type: Hybrid Target Skills & Keywords : Digital Transformation, ServiceNow, VPN, Zoom About the job Experience: • Significant experience in a senior IT support, workplace technology, or service operations role within a complex global organisation. • Proven ability to build trusted relationships with senior business stakeholders, 2 influencing technology adoption and driving service improvements. • Strong technical troubleshooting expertise, with the ability to diagnose and resolve complex end-user, infrastructure, and service issues. • Proven experience managing outsourced service providers and third-party vendors, holding partners accountable for service performance and outcomes. • Ability to collaborate effectively across technology functions to resolve cross-functional issues and identify broader technology enhancements. Required Skills: •Working within a global operating model, the role collaborates closely with Technology & Data teams, outsourced service providers, and business functions to maintain service excellence, support the adoption of technology initiatives, and ensure technology services align with evolving business needs. • Act as the senior regional technology contact for business stakeholders, ensuring a high-quality support experience across Americas offices. • Build strong relationships with senior stakeholders to understand requirements, address service challenges, and support technology adoption. • Provide expert technical troubleshooting and act as an escalation point for complex technology incidents and operational issues. • Partner with global Technology & Data teams to resolve service issues and drive continuous improvement initiatives. • Manage operational relationships with outsourced service providers and third-party vendors to ensure effective service delivery and issue resolution. • Support the implementation of technology initiatives, ensuring successful local adoption and business engagement. • Coordinate responses to critical incidents, service disruptions, and unscheduled operational changes. Qualifications: • Professional services or law firm experience preferred. •Candidates must have solid leadership experience. •Candidates must have excellent communication and presentation skills. •This is a Permanent position based out of New York, NY. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!