Hiring: Technology Support Lead Company: JPMorganChase Location: Jersey City, NJ Job Posted Time: 2026-09-17 10:53:29 Employment Type: Remote Target Skills & Keywords : Ansible, BGP, CI/CD, Change Management, DNS, ELK Stack, Git, Grafana, OIDC, OpenAPI, PKI, Python, REST, SAML, SSL, SaaS, Splunk, TCP/IP, User Experience, VPN About the job Experience: •5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services •200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. •Over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. Required Skills: •Provides Level 2 and Level 3 support for remote-access VPN services, including SSL/IPsec, AnyConnect / Cisco Secure Client, site-to-site VPN, and perimeter firewall services. •Triages, diagnoses, and resolves incidents across Cisco ASA, Firepower Threat Defense, Identity Services Engine, and supporting infrastructure within agreed service levels. •Participates in a 24x7 on-call rotation for P1/P2 incidents affecting remote connectivity or perimeter security. •Leads major incident bridges, drive root-cause analysis, and deliver post-incident reviews with concrete preventative actions. •Plans, peer review, and implement standard and complex changes through Cisco Security Manager, Cisco Defense Orchestrator, FMC/FCM, and related platforms, including policy, NAT, ACL, VPN, SSL decryption, IPS tuning, and URL filtering changes. •Manages ISE policy sets, authentication and authorization rules, posture, profiling, certificate services, and integrations with Active Directory, MFA, and pxGrid. •Maintains Firepower software lifecycle on FCM-managed chassis, including FXOS upgrades, FTD high-availability pairs, clustering, and logical device provisioning. •Operates and extend ThousandEyes coverage across Cloud, Enterprise, and Endpoint agents to monitor remote-access user experience, ISP/SaaS dependencies, and BGP/path health. Compensation: •$147,250 - $200,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!