Hiring: Technology Support Analyst Company: Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates Location: Palo Alto, CA Job Posted Time: 2026-09-14 11:10:27 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware, and software Required Skills: •We are seeking a Technology Support Analyst to join our Firm. This position will be based in our Palo Alto office (onsite). •The shift for this role will be Monday – Friday 10:00 am – 6:00 pm. •Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate. •Provides application support for both local installations and Citrix-based applications. •Provides assistance and advice on technology allowance purchases for attorneys. •Provides support, troubleshooting and repairs for laptops and desktops. •Assists with remote site access. •Assists with Firm's audio visual set up requirements. Qualifications: •Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac Environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac •Demonstrated capacity to apply logic, reasoning, analysis and interpretation skills to resolve problems •Demonstrated capacity to maintain continuous concentration, alertness and attention to detail •Basic understanding of hardware and software used for building security systems •High School diploma or equivalent Compensation: •$85,000 - $95,000 / year •Flexible work environment (work from home / hybrid options) •Competitive salaries and year-end discretionary bonuses Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!