Hiring: Technology Support Analyst Company: Minnesota Mental Health Clinics Location: Eagan, MN Job Posted Time: 2026-09-16 12:54:20 Employment Type: Full-time / Remote Target Skills & Keywords : Azure, DNS, EHR, Encryption, HIPAA, PowerShell, VPN About the job Experience: •You own the ticket queue independently. Onboarding and offboarding run on a documented, repeatable checklist. You have been to every site and know what is in each closet. •Device fleet inventory is accurate and current. Intune compliance is above target across the fleet. The top three recurring ticket categories have been root-caused and reduced. •Site infrastructure standards are documented and consistent across all 11 locations. You are the technical lead on clinic openings and move, and you have automated the repetitive parts of provisioning. •Work directly with the CIO on a technology environment that is actively being modernized — a new EHR platform, a rebuilt identity and endpoint layer, and real investment in the stack. Small team, wide scope, and visible impact. •The work supports clinicians delivering behavioral health care across the Twin Cities. When you fix something, someone gets seen. Required Skills: •Minnesota Mental Health Clinics operates 11 behavioral health locations across the Twin Cities. Our clinicians cannot see patients if their laptop will not authenticate; the office printer is down, or the site network drops. This role has that layer from end to end. •It is also a hands-on position. Expect to spend meaningful time on site — imaging machines, standing up a new clinic network closet, walking a therapist through Teams. Remote work is supported for queue work and administration, but this is not a remote-first job. Mileage between locations is reimbursed. •Own the support ticket queue end to end triage, prioritize, resolve, escalate, and close •Meet response and resolution targets, and keep ticket documentation clean enough that the next person can pick it up cold •Identify recurring issues and drive them out of the queue permanently rather than re-resolving them •Build and maintain knowledge base articles and end-user self-service documentation •End User Computing & Device Lifecycle •Provision, image, deploy, and retire laptops, desktops, mobile devices, and peripherals across all locations Qualifications: •Azure administration exposure: resource management, hybrid identity, and backup •Certifications such as CompTIA A+, Network+, or Security+; Microsoft MD-102 (Endpoint Administrator), MS-900, or AZ-104 •Scripting for automation, PowerShell preferred •Multi-site or managed service provider (MSP) background •We also invest in the people who run it: certification and exam costs are reimbursed, and there is a defined path from this role into systems and infrastructure work as the environment grows. Compensation: •$62,000 - $73,000 / year •Medical, dental, and vision; PTO; retirement plan; mileage reimbursement for travel between locations; certification and exam reimbursement Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!