Hiring: Technology Customer Support Representative I (SY26-27) Company: Boston Public Schools Location: Boston, MA Job Posted Time: 2026-09-11 13:24:45 Employment Type: Contract Target Skills & Keywords : Microsoft Office About the job Experience: •3+ year of experience in customer support. Required Skills: •Provide Tier-1 technical support via phone, ticketing systems, and the walk-up Service Desk. •Perform account triage, password resets, and manage systems access for new users. •Troubleshoot computer, network, and printing issues; reimage and deploy devices. •Assist with AV setup and provide backup support for the Superintendent’s office and school committee. •Guide customers through computer deployment and answer basic district IT questions. •Provide basic user support for BPS applications. •Provide phone and online support for School Schedulers; triage or escalate SIS/Aspen tickets as needed. •Assist Senior Customer Support Representatives during peak seasons, including schedule maintenance and grade entry windows. Qualifications: •Remain in a seated or stationary position for extended periods. •Demonstrated capacity to work for extended periods of time leveraging office tools such as computers. •Demonstrated capacity to work remotely in a quiet environment. •Demonstrated capacity to host multi-hour conference calls. •Demonstrated capacity to travel via car, plane, train, bus. •BPS is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!