Hiring: Technician, IT Help Desk III Company: Packsize Location: Louisville, KY Job Posted Time: 2026-09-10 12:37:07 Target Skills & Keywords : DNS, VPN About the job Required Skills: •Job Description: Help Desk Specialist III •Provide advanced help desk support and resolve incidents and service requests to the end user’s satisfaction. •Own assigned tickets and queue work from intake through resolution, setting clear expectations, and providing timely updates. •Monitor and respond quickly and effectively to requests received by the Service Desk. •Independently troubleshoot hardware, software, access, network, device, and performance issues using a structured approach. •Serve as an escalation point for complex, recurring, cross-system, or high-impact issues. •Perform root-cause analysis, identify recurring patterns, and recommend durable corrective or preventive solutions. •Document troubleshooting steps, work performed, decisions, outcomes, and internal procedures in the appropriate systems. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!