Hiring: Technician, Global NOC Company: SES Space & Defense Location: Stafford, VA Job Posted Time: 2026-09-16 13:44:04 Employment Type: Remote Target Skills & Keywords : Microsoft Office, Secret Clearance, Visio About the job Experience: •3-5 years’ technical experience working in Networking, IT, or satellite telecommunications fields •5 years’ technical experience working in Networking, IT, or satellite telecommunications fields Required Skills: •The Technician, Global NOSC works with customers to troubleshoot and restore remote access problems and maintains a high level of satellite communications for our customers and assists with any transmission inquiries, problems, involving a broad range of satellite communications and network services •Helps end users access the satellite •Isolates and restores service to customer networks •Achieves a high rate of problem resolution/trouble closure on initial call •Provides network support and escalates technical issues to Senior Technician, Global NOC when access or communications issues cannot be resolved •Provides real-time status on MEO/GEO communications network traffic •Gathers load and demand information, allowing SES SD to continuously optimize network performance and ensure quality of service/reliability to customers •Provides guidance and direction for Field Service Representatives (FSRs) in troubleshooting complex satellite communication networks Qualifications: •A minimum of 3-5 years’ technical experience working in Networking, IT, or satellite telecommunications fields •Demonstrated capacity to troubleshoot satellite/data problems remotely, over the phone, or via e-mail •Demonstrated capacity to work well in a (24/7/365) shift environment •Demonstrated capacity to prioritize, isolate problems/return communications to operational status •Requires carrying a cell phone 24/7 and responding to business requirements •Military experience as a satellite operator is a plus •Satellite Earth station and Teleport experience is a plus •Excellent customer service and interpersonal skills •Able to work independently and must possess excellent multi-tasking skills •Familiar with the Return Materials Authorization process Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!