Hiring: Technician, Client Services Company: IT Solutions Location: Alton, IL Job Posted Time: 2026-09-16 14:17:39 Employment Type: Remote Target Skills & Keywords : Microsoft Office, Windows Server, macOS About the job Experience: •2+ years’ work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies. •Proficient in a recent version of Microsoft Office suite Qualifications: •Answering technical service calls and creating customer tickets. •Able to troubleshoot Internet connection issues, hardware issues and talking customers step by step through several processes •Provides phone support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction. •Ensures creation of tickets and escalation to appropriate group(s). •Provides remote hardware/software support, documentation, support logs and other related information throughout triage process. •Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis. •Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time. •Work regularly with the client’s internal service and project coordinators who assign tickets. •Travel onsite to the client office as defined to provide services. Days not spent traveling will be worked onsite at IT Solutions or, at times, working from home. •Confident and comfortable with client facing activity. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!