Hiring: Technical Support Technician Company: Express Employment International Location: Oklahoma City, OK Job Posted Time: 2026-09-17 11:29:00 Employment Type: Remote Target Skills & Keywords : ServiceNow About the job Required Skills: •End-User Technical Support •Respond to HQTS support requests via email, phone, ServiceNow, and walk-up support •Troubleshoot hardware, software, application, and access issues •Provide remote and onsite support to HQ users •Communicate clearly with users regarding issue status and resolution •Escalate issues to appropriate IT teams as needed •Prepare, configure, and deploy user equipment for new hires •Ensure systems are fully functional prior to employee start dates Qualifications: •Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent combination of education, certifications, and relevant hands-on experience will be considered in lieu of a degree •CompTIA A+ certification, or ability to obtain within 6–12 months strongly preferred •Certifications preferred: A+, Network+, M365 Fundamentals, ITIL Foundation •Solid functional working knowledge of Windows devices and Microsoft 365 •Strong troubleshooting and customer service skills •Demonstrated capacity to manage multiple tasks in a fast-paced environment •Operational familiarity with ServiceNow or similar ticketing systems Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!