Hiring: Technical Support Specialist-Police Company: City of Philadelphia Location: Philadelphia, PA Job Posted Time: 2026-09-16 12:14:52 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Quality Assurance, Rails, SQL About the job Required Skills: •Utilizing the service desk application, you will receive incident and information request calls from the customers for IT services, and service that call either by resolving on point of contact or passing the call to the most appropriate person or team for resolution. •Monitor the progress of the call from inception to resolution. •Keep customers informed of the progress of their queries. •Escalate calls to the Service Desk Manager using predefined procedures where the resolution. •Provide technical support to the 911 Call Center for hardware and some application issues, collect logs and provide to vendors •Image, configure, and install PC’s and peripherals, including mobile computers used in Police vehicles •Prioritise and escalate calls based on knowledge of the business impact of the reported problems. •Resolve as many calls as possible at tier 1. Qualifications: •High School Diploma, GED, or other equivalent. •Knowledge of PC hardware & A+certified •Minimum 2-year experience in a Service Desk environment •Competencies, Knowledge, Skills And Abilities •Appreciate the basics of multiple technologies and services from different technologies and service providers. •Demonstrate keyboard skills and a good understanding of PC software and operating systems e.g., MS Windows, MS Office, Mainframe, SQL. •Work independently and as a team member within established policies and procedures. •Explain technical issues to non-technical personnel. •Work within standard documented procedures. •Meet commitments, including service desk tickets assigned to you. Compensation: •$55,000 - $55,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!