Hiring: Technical Support Specialist Company: IMCS Group Location: Pittsburgh, PA Job Posted Time: 2026-09-16 12:41:10 Employment Type: Full-time Target Skills & Keywords : Quality Assurance About the job Required Skills: •The successful candidate will follow established Standard Operating Procedures (SOPs), maintain strict confidentiality, troubleshoot basic technical issues, and promptly escalate operational or participant concerns when necessary. •Conduct data collection activities in accordance with established SOPs and quality standards. •Provide participants with a professional, welcoming, and customer-focused experience. •Ensure data is accurate, complete, and properly processed. •Follow all security, privacy, and confidentiality requirements when handling sensitive information. •Monitor participant schedules and facilitate efficient participant transitions. •Software, hardware, network, and Mac OS issues •Identify and promptly escalate technical, operational, safety, or participant concerns. Qualifications: •High School Diploma or GED required. •Technical Support •Strong attention to detail and commitment to data accuracy. •Demonstrated capacity to work independently while maintaining productivity and quality. •Demonstrated capacity to manage multiple priorities in a fast-paced environment. •Demonstrated capacity to remain professional and customer-focused under pressure. •Strong reliability, attendance, and punctuality. •Demonstrated capacity to follow established procedures and work instructions consistently. •Strong communication and interpersonal skills. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!