Hiring: Technical Support Specialist Company: City of Philadelphia Location: Philadelphia, PA Job Posted Time: 2026-09-16 17:28:49 Employment Type: Full-time Target Skills & Keywords : Azure AD, DNS, Microsoft Excel, PowerShell, Rails, TCP/IP, User Experience, Windows Server About the job Required Skills: •Must be resourceful, self-motivated, and able to take initiative while working independently or as part of a team. •Diagnose and resolve advanced hardware, software, networking, mobile device, and vehicle diagnostic hardware/software issues. •Support and administer Windows endpoints using Microsoft Intune, including device enrollment, application deployment, configuration, compliance, and troubleshooting. •Perform user, computer, group, and device administration within Active Directory and Microsoft Entra ID (Azure AD). •Assist with Group Policy (GPO) troubleshooting, testing, and implementation for Fleet devices and users. •Utilize basic PowerShell scripting and command-line tools for user/device management, reporting, troubleshooting, and repetitive administrative tasks. •Support Windows 10/11 deployments, updates, patching, device replacements, and technology lifecycle management. •Follow DFS IT practices, including TDX – Team Dynamix, technical documentation, asset tracking, software licensing, and established IT procedures. Qualifications: •Minimum of two (2) years of experience providing network and application support services to end users •Demonstrated capacity to complete a successful background check upon hire. •Any equivalent combination of education and experience determined to be acceptable by the IT Director. •Competencies, Knowledge, Skills And Abilities •Windows 10/11 and Windows Server environments •Microsoft Intune and endpoint management •Active Directory and Microsoft Entra ID (Azure AD) •Basic PowerShell scripting and task automation •User, group, computer, and device administration •Application deployment, patching, and device compliance Compensation: •$61,000 - $71,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!