Hiring: Technical Support Specialist Company: Duravant Location: Jonesboro, AR Job Posted Time: 2026-09-16 14:26:37 Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •3+ years of in-field service experience or troubleshooting support for conveying equipment Required Skills: •Include the following, other duties as assigned. •Manage, handle, and resolve incoming technical support inquiries •Provide timely support to customers •Assign or escalate issues to others as required •Interface directly with customers to ensure PO’s are received timely and accurately •Liaison between customers and internal resources •Quote service and installation for customers, ensuring accurate pricing and periodic reviews to align with margin expectations •Utilize SOP’s and RCA’s to address reoccurring issues Qualifications: •Effective interpersonal skills with ability to build relationships and interact with all levels of the organization •Strong analytical, problem solving, and decision-making skills •High degree of professionalism with strong communication. leadership skills and teamwork orientation •Computer skills: Sales Force, MS Office (Word, Excel, Outlook, PowerPoint) and ability to learn new ERP Systems (Epicor); Excel skills should be at the expert level with a high level of experience with pivot tables, VLOOKUP, etc. •Must be able to travel periodically Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!