Hiring: Technical Support Specialist I Company: Bloomberg Industry Group Location: Arlington, VA Job Posted Time: 2026-09-10 14:39:04 Target Skills & Keywords : Product Management, SaaS About the job Experience: •5 years of client support or technical support experience. Required Skills: •Independently manage customer support requests from initial contact through resolution. •Troubleshoot product functionality, workflow, and configuration issues across assigned Bloomberg Industry Group products. •Deliver support through phone, email, live chat, and virtual meetings. •Research, analyze, and resolve customer issues while meeting established service levels. •Identify reproducible software defects and submit detailed documentation to Product and Engineering teams. •Escalate complex product or technical issues requiring advanced expertise. •Provide customers with product guidance, best practices, and feature recommendations. •Partner cross-functionally with Product Management, Engineering, Customer Success, Professional Services, and Sales to resolve customer issues. Qualifications: •Bachelor's degree or equivalent combination of education and experience. Compensation: •$63,000 - $97,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!