Hiring: Technical Support Specialist Company: Contract Professionals, Inc. Location: Colorado Springs, CO Job Posted Time: 2026-09-12 14:14:56 Employment Type: Contract Target Skills & Keywords : AES, Configuration Management, Encryption, Node.js, SaaS, Secret Clearance About the job Experience: •Minimum 3 years' experience with deployable communications systems. •Cisco Certified Networking Associate (CCNA) preferred. •Must be qualified under at least one DoD Cyber Workforce Framework (DCWF) Workforce Element (e.g., IT (Cyberspace), Cybersecurity). Required Skills: •Serve as single point of contact for all communications/IT service requests, incidents, and disruptions. •Monitor, track, and resolve trouble tickets through the logistics and asset management system (e.g., ManageEngine ServiceDesk Plus). •Manage Return Merchandise Authorizations (RMAs) and coordinate spare parts from the co-located warehouse. •Maintain lifecycle management of all service requests; keep users informed on progress, workarounds, and resolution. •Process configuration management requests, change requests, maintenance contracts, warranties, and software license renewals. •Create and submit SARs, SAAs, GARs, and GAAs via SIPRNet; process ACAS requests via NIPRNet. •Conduct real-time monitoring of deployed terminal link connectivity displayed as a web-based COP. •IDirect, Tampa Microwave, StarShield, Lite Coms, and L-3 Technology terminals Qualifications: •Bachelor's Degree (Engineering or IT preferred) •OR 4-6 years related military deployable communications experience with advanced commercial certifications may substitute per contract. •This assignment is a US Government Contract which requires all applicants to be US Citizens. •No third-party applicants will be considered. If you are a third-party contracting company, please do not respond to this position. •Must be a U.S. Citizen and hold an active Secret clearance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!