Hiring: Technical Support Specialist Company: Kidde Global Solutions Location: Bradenton, FL Job Posted Time: 2026-09-03 14:23:31 Employment Type: Full-time / Remote About the job Experience: •3+ years’ experience working with commercial fire alarm control panels and detection products. •1+ year of experience with Digital Multi Meter (DMM). •1+ year of experience in an “On Call” rotation. (after onboarding process has been completed) Required Skills: •Provide technical support via telephone, email, or other IT based tools. •Follow predefined procedures to identify, evaluate, solve, and escalate product related issues. •Help to reduce technical field installation time and application errors. •Ensure accuracy of technical information provided to customers. •Provide timely solutions for technical field problems requiring attention to detail. •Answer incoming phone calls regarding issues for Fire Alarm and Detection products. (Approx. 15-20 calls/day) •Identify and document the problem summary and description as described by the customer as well as record the call details in the Customer Relations Management (CRM) tool following the documented processes. •Option to assist in generating articles for Field Connections and Kidde Insight quarterly newsletters. Qualifications: •High School Diploma or GED •Associate’s Degree •NICET Level I or higher in Fire Alarm Systems •MN-COM1S RS232 to Ethernet Interface Module •Must be able to work in a team environment. •Must be able to participate in a “Late Shift” rotation. (9A-6P EST Mon-Thu) to support West Coast customers. (after onboarding process) •Must be able to clearly speak and write English. •Secondary language to support customers outside of the U.S. is a plus. Compensation: •Competitive benefits and rewards package •Individuals may be eligible for an annual performance bonus based on both individual and company’s performance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!