Hiring: Technical Support Specialist Company: Worldwide Express Location: Austin, TX Job Posted Time: 2026-09-12 13:36:23 Target Skills & Keywords : Microsoft Excel, Microsoft Office, Zendesk About the job Experience: •2 years of relevant experience. Required Skills: •Provide first line technical support via phone, e-mail and/or a desktop support application. •Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems. •Interface directly with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc. •Test bug fixes and enhancements. •Redirect or escalate problems as appropriate. •Respond to inquiries in a timely manner, adhering to procedure and protocol. Qualifications: •MS Office to include Excel, Word, Outlook. •Good communication skills, both verbal and written. •Time management skills. •Bachelor’s degree. •0 – 2 years of relevant experience. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!