Hiring: Technical Support Specialist Company: ASRC Federal Location: Alexandria, VA Job Posted Time: 2026-09-10 12:12:01 Employment Type: On-site Target Skills & Keywords : Microsoft Office, Program Management, Risk Management, Secret Clearance, Security Clearance About the job Experience: •2 years of experience in technical writing, communications, information technology, cybersecurity, or a related field, or an equivalent combination of education and relevant experience. Required Skills: •Draft, edit, format, organize, and maintain policy and guidance documentation, including ITODs, Administrative Instructions (AIs), manuals, memoranda, procedural guides, regulations, and related technical materials. •Develop and maintain technical documents such as service catalogs, service-level agreements (SLAs), SOPs, cybersecurity policies and procedures, Risk Management Framework (RMF) documentation, and other security-related materials. •Partner cross-functionally with designated IT, cybersecurity, and functional SMEs to collect source material, clarify technical content, and facilitate the review and validation of technical accuracy. •Ensure technical content and policy decisions are reviewed and approved by the appropriate SMEs and designated approving officials. •Establish and maintain consistent editorial, formatting, terminology, document-control, and quality-assurance standards across IT and cybersecurity documentation. •Organize technical content logically and clearly and coordinate document layout, structure, and presentation in accordance with approved outlines, templates, and specifications. •Develop architecture diagrams, process flows, illustrations, figures, and other visual materials in coordination with the appropriate technical SMEs to communicate technical concepts effectively to both technical and non-technical audiences. •Maintain documentation within the designated authoritative repository and ensure appropriate version control, document lifecycle management, approval history, and records management requirements are followed. Qualifications: •Bachelor’s degree and 0–2 years of experience in technical writing, communications, information technology, cybersecurity, or a related field, or an equivalent combination of education and relevant experience. •Operational familiarity with Software Development Life Cycle (SDLC) documentation and processes. •Demonstrated capacity to translate complex technical information into clear, concise, and accessible documentation for technical and non-technical audiences. •Demonstrated capacity to develop process flows, architecture diagrams, and other technical illustrations in coordination with technical SMEs. •Strong written communication, editing, organizational, and quality-control skills, with close attention to detail. •Proficiency with Microsoft Office Suite and applicable documentation, diagramming, collaboration, and document-management tools. •Demonstrated capacity to manage multiple documents, reviews, revisions, and deadlines while maintaining effective version control. •Active DoD SECRET security clearance or higher. Candidates without a minimum of a Secret clearance will not be considered. •Must be a U.S. citizen and meet DoD ADP Level II requirements. •We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!