Hiring: Technical Support Senior Engineer – Pipeline Simulation Company: AVEVA Location: Philadelphia, PA Job Posted Time: 2026-09-16 18:43:48 Employment Type: Remote Target Skills & Keywords : C++, CV, Fortran, Microsoft Excel, Microsoft PowerPoint About the job Experience: •5-10 years of experience in pipeline simulation. •10 years of experience in pipeline simulation. Required Skills: •Coverage of and response to live inbound technical support cases •Demonstrated capacity to handle the more complex and advanced cases and to provide support to junior level engineers •Technical troubleshooting, analysis, and diagnosis of issues •Research into workarounds and solutions •Documentation of activities and findings in a case tracking tool •Maintain product knowledge and proficiency •Knowledge transfer via technical documentation such as Tech Notes, remote sessions recordings, Articles, White Papers, Knowledge Objects •Position will involve performing customer training Qualifications: •BS degree in Chemical, Mechanical, Electrical, Process, or Petroleum Engineering or higher. •In-depth knowledge of thermodynamics, fluid dynamics, and hydraulic behavior. •Applies engineering principles across a range of simulation products. •Operational familiarity with model simulation and troubleshooting techniques. •Programming experience (e.g., C++, Fortran) and basic networking knowledge are beneficial. •Excellent English language verbal and written communication skills. Other languages a plus (mainly Portuguese and Spanish). •Demonstrated capacity to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. •Demonstrated capacity to write reports, business correspondence, and procedure manuals. •Demonstrated capacity to present information effectively and respond to questions from groups of managers, clients and customers. •Ability and willingness to travel 5%-15% of the time, if required. Compensation: •$82,400 - $137,300 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!