Hiring: Technical Support Representative, Tier 2 Company: Groove Technology Solutions Location: Salt Lake City, UT Job Posted Time: 2026-09-03 14:45:47 Employment Type: Hybrid Target Skills & Keywords : Firmware, Salesforce About the job Experience: •In-depth knowledge of networking fundamentals, including switches, Ethernet, internet connectivity methods, and wireless technologies. •Operational familiarity with residential or commercial video service troubleshooting is preferred. •Strong analytical troubleshooting and problem-solving abilities. •Excellent documentation and case management skills. Required Skills: •The ideal candidate will possess strong technical troubleshooting abilities, excellent communication skills, and a customer-first mindset. This individual will work to quickly diagnose and resolve technical issues while minimizing downtime and delivering a high-quality customer experience. •The first few months training will be conducted in our Midvale Utah office during normal hours. Once training is completed, the regular shift for this position is Saturday - Tuesday 8am - 7pm MST. •Tier 2 Network Support •Resolve escalated Tier 1 support cases involving LAN, WAN, and WLAN connectivity issues. •Troubleshoot and support IP-based technologies, including wired and wireless networks, video surveillance systems, and VoIP/phone services. •Diagnose and resolve issues involving routers, switches, access points, firewalls, and other networking equipment. •Identify and remediate wireless network performance issues such as latency, packet loss, and interference. •Assist customers with network device configuration, setup, and troubleshooting. Qualifications: •CWNA (Certified Wireless Network Administrator) •Why You’ll Love It Here •Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton •Wellness perks including an onsite masseuse and mental health support •Robust benefits package: medical, dental, vision, pet insurance, 401(k) match •A culture that values innovation, growth, and having fun while doing it Compensation: •$50,000 - $50,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!