Hiring: Technical Support Representative Company: Digital Monitoring Products Location: Springfield, MO Job Posted Time: 2026-09-11 12:16:21 Employment Type: On-site About the job Experience: •50 years of experience, a strong reputation in the security industry, and an exciting future ahead. •Over 50 years of experience, a strong reputation in the security industry, and an exciting future ahead. Required Skills: •We’re looking for a Technical Support Representative to join our team and become a trusted technical resource for our dealers across the country. If you enjoy solving problems, learning technology, and helping people find the right solution, this could be the opportunity you’ve been looking for. •Your Day-to-day Responsibilities Will Include •Answering calls and providing technical support related to the installation, configuration, and troubleshooting of DMP products. •Asking the right questions, diagnosing problems, and finding effective solutions. •Taking detailed and accurate notes to document customer interactions and troubleshooting steps. •Verifying solutions by testing, researching documentation, and using available technical resources. •Communicating escalated customer issues to supervisors in a timely and professional manner. •Building strong relationships with dealers by making their needs a priority. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!