Hiring: Technical Support Representative II Company: ZOLL Medical Corporation Location: Chelmsford, MA Job Posted Time: 2026-09-15 14:43:48 Employment Type: Remote About the job Experience: •Minimum of 2 years prior technical support data experience working directly with customers or equivalent experience working in a technical capacity within the industry. Required Skills: •The Representative will be responsible for provide Tier I and Tier II support of our medical device products. Including assisting customers and Sales Reps via the telephone and email with support of our products. This also includes interacting and escalating issues with our other product teams to ensure that the customer expectations are met. •Provide support for technical inquires related to ZOLL products via telephone or email on a daily basis •Follow up on inquiries, and ensures satisfactory customer resolution •Accurate data entry of claim into Oracle tracking system and completion of the Customer Call Report •Assist with the development of junior reps by mentoring them. •Occasional on-call phone support for evening and weekend emergencies •Ensuring ZOLL is represented with the highest degree of professionalism •Occasional travel to customer site for troubleshooting and installation support Qualifications: •Attention to detail and well organized •Proper phone and email etiquette and effective listening skills •Strong interpersonal skills and the ability to work in a team environment •Effective verbal and written communication that is appropriated for the situation •Creative problem solving skills and good customer follow up skills •4 year degree in electronic/Biomedical (preferred), or equivalent experience •Preferred Paramedic Certification, with 2 years of complementary experience •2 year degree/ Electronic Certification, with 5+ years of complementary experience Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!