Hiring: Technical Support Representative I Company: ZOLL Medical Corporation Location: Chelmsford, MA Job Posted Time: 2026-09-15 14:43:47 Employment Type: Remote Target Skills & Keywords : Microsoft Office About the job Experience: •Minimum of 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. required Required Skills: •Responsible for tier 1 customer and ZOLL Sales Team Support. •Provide support for technical and clinical Inquiries related to ZOLL products via telephone, E-Mail and/or Fax on a daily basis •Follow up to inquiries, and ensures satisfactory customer resolution •Follow departmental processes and procedures •Accurate entry of customer reported complaint details into claim tracking system •Occasional on-call phone support for evening and weekend emergencies •Participate in internal process documentation creation and verification •Performs departmental receiving/shipping as required Qualifications: •Good customer follow up skills •Practical experience with Microsoft Office products •Creative problem-solving skills, attention to detail and well organized •Strong interpersonal skills and the ability to work in a team environment •Effective oral and written communication that is appropriate for the situation •Proper phone etiquette and effective listening skills •Occasional travel to customer site, up to 10% •The Hourly Pay Rate For This Position Is •Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. •Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!