Hiring: Technical Support Operations Manager Company: Rad AI Location: San Francisco, CA Job Posted Time: 2026-09-02 18:01:44 Target Skills & Keywords : AI, C, Event-Driven, HBase, LLM, Linear, Make, Monday.com, REST, Webhooks, Zendesk About the job Required Skills: •Rad AI is seeking a Technical Support Operations Manager to build, optimize, and maintain the complex systems, automation pipelines, and engineering support workflows behind our mission-critical platform. This is a net-new role and job family at Rad AI. Serving as both a systems architect and operational team lead, you will bridge technical support, platform engineering, and product teams to ensure high availability and rapid incident resolution. •Reporting to the Senior Director of Technical Support, you will lead a team of 2–4 Technical Support Engineers, managing the operational infrastructure that supports high-throughput, low-latency AI diagnostic inference pipelines deployed across enterprise healthcare environments. •Key Responsibilities •Operations Management •Systems Architecture & Integration Stack: Architect and maintain the end-to-end technical infrastructure stack for support operations — including RESTful API integrations, webhook orchestration, and event-driven data flow across Zendesk, Linear, Monday.com, and BetterStack; lead database-level troubleshooting and telemetry analysis to diagnose system-level anomalies in partnership with Core Engineering. •Workflow & Incident Engineering: Design and deploy automated incident response pipelines, multi-tiered escalation pathways, and real-time SLA telemetry engines; establish programmatic tracking for MTTR, system availability, and operational error budgets to maintain high-precision visibility into platform health. •AI Orchestration & Automation Engineering: Programmatically reduce triage latency by building and deploying LLM-driven automation pipelines using n8n, Glean, and the Claude API to execute automated payload val Compensation: •$120,000 •$150,000 •$140 •$68 •$528 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!