Hiring: Technical Support Manager Company: Sigma Location: New York, NY Job Posted Time: 2026-09-16 11:07:26 Employment Type: Full-time Target Skills & Keywords : AWS, BigQuery, Data Warehouse, Databricks, GCP, Python, Redshift, SQL, SaaS, ServiceNow, Snowflake, Spark, Workday About the job Experience: •5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role. Required Skills: •Be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. Qualifications: •This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone. •What You Will Be Doing •Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma. •Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience. •Hire, develop and train a strong team of Support Engineers on an ongoing basis. •Partner cross-functionally with cross-functional groups — Engineering, Design, Product, Customer Success, Sales, and Marketing ensuring delivery of a great customer experience. •Manage and develop a strategy toward key metrics: CSAT, Initial Response (IR), SLA, Time to Resolution (TTR). •Continuously refine processes to optimize efficiency, elevating customer support operations. •Uncover golden insights within Support data, translating them into actionable strategies for continuous improvement. •Develop a reputation for excellence, high credibility and integrity with peers across the org. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!