Hiring: Technical Support Manager Company: Sensera Systems Location: Golden, CO Job Posted Time: 2026-09-10 11:32:49 Employment Type: Remote Target Skills & Keywords : Risk Management About the job Experience: •The Technical Support Manager owns the performance, development, and day-to-day effectiveness of the Technical Support organization. This role is accountable for building a high-performing Support team that resolves customer issues quickly and consistently, provides an excellent customer experience, and continuously improves how Support operates. •The Technical Support Manager combines people leadership, operational discipline, customer advocacy, and process improvement. While strong technical aptitude is important, this role is primarily responsible for enabling the entire team to perform at a high level rather than personally solving the team’s most difficult technical issues. Required Skills: •Team Leadership & Development •Lead, coach, and develop Technical Support team members. •Establish clear individual and team expectations. •Conduct regular 1:1s and provide timely, actionable feedback. •Review employee performance and create development plans where needed. •Identify skill gaps and coordinate coaching and training. •Recognize strong performance and address performance concerns proactively. •Build a culture of accountability, ownership, collaboration, and continuous improvement. Compensation: •$100,000 - $130,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!