Hiring: Technical Support I Company: Grapevine Energy Location: Bakersfield, CA Job Posted Time: 2026-09-16 22:26:24 Employment Type: Remote Target Skills & Keywords : Encryption, Swift, VPN, Zero Trust About the job Experience: •Three years of technical support experience is required, with a preference for candidates adept in supporting users in a corporate environment through both face-to-face and remote interactions. •Fluency in both English and Spanish is required. The successful candidate must be able to speak, read, and write in both languages at a professional level in order to support end users across the office, the plant, and the field. •Proficiency in diagnosing and fixing problems with PCs, laptops, and popular software applications is required. •Demonstrated ability to adapt to new technologies and navigate through rapidly changing priorities and directions. •Having prior experience in the refinery sector or similar fields is a major plus. Required Skills: •Efficiently triage user issues, create support tickets, and apply troubleshooting techniques for swift resolution, ensuring minimal disruption to end-user operations. •Deliver exceptional customer service, demonstrating profound technical expertise and outstanding problem-solving capabilities to address user needs. •Regularly manage and resolve common IT issues, including maintenance of end-user devices, software troubleshooting, operating system fixes, and basic hardware problems, ensuring optimal system functionality. •Perform routine administrative duties such as user account creation, access rights assignments, password resets, and system configuration, maintaining secure and efficient user access across various platforms. •Provide support to end users in both English and Spanish, verbally and in writing, including walking Spanish-speaking employees through troubleshooting steps and documenting the resulting ticket accurately in English. •Manage and maintain personal workload with diligence, ensuring tickets and tasks are regularly updated, and all troubleshooting activities and resolutions are thoroughly documented. •Proactively communicate the status of tickets and tasks to both users and IT team members, enhancing operational efficiency and providing clear visibility to stakeholders awaiting resolution. •Complete project-related tasks as assigned by IT management, focusing on alignment with strategic objectives. Qualifications: •Requires close vision (clear vision at 20 inches or less) and the ability to adjust focus •Prolonged periods of sitting at a desk and working on a computer •Prolonged periods of standing and walking •Must be able to pass a physical test of pushing, pulling, and lifting a minimum of 50 lbs •Demonstrated capacity to perform repetitive movements over long periods of time •Requires frequent reaching, stooping, bending, kneeling, and crouching •Requires lifting, positioning, pushing, and/or transferring equipment and materials •Frequent fine manipulation and simple grasping of right and left hands •Requires close vision (clear vision at 20 inches or less) and the ability to adjust focus. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!