Hiring: Technical Support Engineering Manager Company: Verkada Location: San Mateo, CA Job Posted Time: 2026-09-10 12:19:25 Employment Type: Full-time / On-site About the job Experience: •2+ years of people leadership experience, ideally in a technical support or customer-facing engineering function •5+ years of professional experience in a technical role Required Skills: •Verkada is seeking a Manager for our Technical Support Engineering team. We are looking for a technical leader who will help grow our global team dedicated to supporting our customers 24/7 across the full Verkada platform. •Provide training, coaching, and feedback to ensure Technical Support Engineers master the Verkada portfolio and resolve customer issues •Build the team: Hire, mentor, and grow a strong bench of networking, systems, and security experts who deliver high-touch customer service •Track and define metrics: Measure team performance to ensure we deliver on our high expectations of technical support. Build and refine processes to monitor and drive continuous improvement •Customer management: Be the authoritative voice of Verkada Support when speaking with customers •Cross-functionally partner with Engineering and Product to solve issues and share structured customer insights and feedback •Demonstrated capacity to multitask and prioritize in a fast-paced environment •Demonstrated problem-solving skills and attention to detail Qualifications: •Bachelor's or Master's degree in a technical discipline •Demonstrated capacity to communicate complex technical matters clearly, both orally and in writing Compensation: •$140,000 - $185,000 / year •Nationwide medical, vision, and dental coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!