Hiring: Technical Support Engineer- Westbury, NY Company: Hubbell Incorporated Location: Westbury, NY Job Posted Time: 2026-09-10 13:28:28 Employment Type: Remote Target Skills & Keywords : Firmware, Product Management, R About the job Experience: •3 years of experience in related technical or engineering roles. •Minimum 3 years of experience in related technical or engineering roles. Required Skills: •Every Day At Hubbell Is Different And You’ll Contribute In Many Ways. On Any Given Day, You’ll Make a Difference By Provide advanced technical and product support to customers via remote tools, phone, email, and on‑site support as needed •Troubleshoot and diagnose complex hardware, firmware, and application issues to minimize customer downtime •Triage incoming support cases, prioritize issues, and ensure timely resolution or escalation •Serve as a technical liaison between customers, Engineering, R&D, Product Management, and Field Service teams •Support engineering investigations by reproducing issues, collecting data, and validating corrective actions •Coordinate and manage RMAs, including failure analysis and customer communication •Facilitate efficient startup and commissioning of new installations, including remote commissioning support •Review and create technical documentation such as troubleshooting guides, FAQs, application notes, and procedures Qualifications: •B.S. in Electrical Engineering or an Associate Degree in Electrical/Electronic Engineering. •Solid functional working knowledge of industry communication protocols such as Modbus, IEC 61850, DNP, and BACnet. •Excellent customer service experience in related businesses and customers •Understanding power systems, metering applications, industry standards, and electrical equipment. •Excellent analytical, diagnostic, and troubleshooting abilities. •Strong verbal and written communication skills, with the ability to explain technical issues to non‑technical users. •Knowledge of power quality analysis, energy metering, and electrical distribution monitoring systems •Operational familiarity with industrial and commercial energy management applications Compensation: •$90,000 - $125,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!