Hiring: Technical Support Engineer Company: HiddenLayer Location: United States Job Posted Time: 2026-09-17 11:44:05 Employment Type: Remote Target Skills & Keywords : AWS, Azure, Docker, GCP, GitHub, Jira, Kubernetes, MLOps, Python, RSA, SAML, Zendesk About the job Experience: •3+ years in a Technical Support Engineering or similar hands-on technical role Required Skills: •We’re looking for a highly technical, detail-oriented Support Engineer who thrives on solving complex problems and communicating clearly with both customers and internal teams. This role is responsible for deep technical troubleshooting, investigation, and resolution across the HiddenLayer platform. •The right candidate is comfortable operating with autonomy, taking initiative, and owning issues through resolution. As an early member of the team, you’ll help define how support operates at scale by improving processes, strengthening documentation, and acting as a critical bridge between customers, Engineering, Product, and Research. •Digs until they understand why something is happening, not just how to work around it •Communicates clearly and precisely, especially under pressure •Takes ownership of issues end-to-end •Notices the small details others miss •Our dedication to innovation has been recognized by prestigious awards such as RSA's Innovation Sandbox Winner, CB Insights AI 100, CyberTech 100, and SC's Most Promising Early-Stage Start-up. •Own and resolve technically complex customer issues from initial report through root cause Qualifications: •Strong troubleshooting skills across APIs, systems, and integrations •Proficiency in Python (reading, debugging, and writing scripts or small tools) •Solid functional working knowledge of developer and infrastructure tools such as GitHub, Docker, and Kubernetes •Demonstrated capacity to analyze application and system logs to identify root cause Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!