Hiring: Technical Support Engineer - Swing Shift Company: Everfox Location: Salt Lake City, UT Job Posted Time: 2026-09-16 13:30:23 Employment Type: Remote Target Skills & Keywords : DNS, Elasticsearch, Kubernetes, Linux, PostgreSQL, RHEL, Root Cause Analysis, SSL, Systems Engineering, TCP/IP, macOS About the job Required Skills: •This is an on-site role in Salt Lake City, UT, operating on the swing shift (core hours 4:00 PM–12:00 AM Mountain Time). •Work swing shift; core business hours 4:00 PM to 12:00 AM Mountain Time. •Become an expert in the Everfox product suite and explain complex concepts simply and confidently. •Provide responsive, thoughtful support that keeps customers moving forward. •Investigate issues, perform root cause analysis, and collaborate with engineering to deliver resolutions. •Give product teams real-world feedback to help shape future features and improvements. •Test new releases and surface clear, reproducible issues when needed. •Create helpful customer resources — documentation, guides, tutorials, walkthroughs. Qualifications: •Holds—or is willing to obtain—an active TS clearance. •Graduate-level qualification, ideally in Systems Engineering, Computer Science, or a similar engineering/technology discipline. •Working understanding of the current cyber threat landscape and common defensive technologies. •Customer-facing experience. •Strong communication skills — listening, simplifying complexity, and engaging confidently with stakeholders from frontline teams to executives. •Demonstrated capacity to analyze, troubleshoot, and reproduce issues effectively using log files and sample data. •Demonstrable understanding of computer networking, including: DNS, NTP, HTTPS, SSL certificates; the supporting OSI stack (TCP/IP, Ethernet); routing and switching; implementing, integrating, and debugging networks; proxy and firewall technology; Syslog platforms; and security best practice. •Applicants must have the right to work in the location to which you have applied. Compensation: •Flexible work environment (work from home / hybrid options) •Bonus: AI experience or interest in using AI-assisted tools in your workflow Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!