Hiring: Technical Support Engineer Company: Plaid Location: San Francisco Bay Area Job Posted Time: 2026-09-17 13:44:05 Target Skills & Keywords : CSS, HTML, JavaScript, Jira, Python, REST, SQL, Zendesk About the job Experience: •2+ years of experience in a customer-facing role Required Skills: •Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards •Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution •Work on projects with other TSE’s to improve internal and external processes •Contribute to brainstorming and project execution (tooling, documentation, process improvements) •Assist GTM teams with customer escalations •Partner cross-functionally with EPD teams on issue resolution Qualifications: •6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python) •Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode) •Preferred: 6+ months of experience supporting technical projects and/or process improvement •Genuine interest and passion for Support •Commitment to providing a world-class customer experience •Strong written and verbal communication •Self-starter mentality and ability to work independently •Effective time management and ability to balance multiple priorities •Based in the Pacific Time Zone (PST/PDT). Compensation: •$73,872 - $110,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!