Hiring: Technical Support Engineer - Sales Cloud Company: Salesforce Location: Bellevue, WA Job Posted Time: 2026-09-17 10:43:13 Target Skills & Keywords : AI, Apex, CSS, HTML, Java, JavaScript, LLM, SQL, Salesforce About the job Experience: •2+ years of experience in technical support, software engineering, or related customer-facing technical roles. Required Skills: •Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution. •Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud. •Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary. •Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions. •Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value. •Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods. •Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment. •Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies. Qualifications: •Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience. •In-depth knowledge of database concepts, data management, and SQL. •Excellent written and verbal communication skills. •Strong analytical and problem-solving skills in fast-paced technical environments. •Customer-focused mindset with ability to build consultative relationships with stakeholders. •Demonstrated capacity to prioritize multiple tasks and manage competing customer issues effectively. •Operational familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies. •Must be a Sole U.S. Citizen (Non-dual) •Professional proficiency in spoken and written English is required •Portuguese and Spanish language proficiency highly preferred. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!