Hiring: Technical Support Engineer Company: Trellix Location: Plano, TX Job Posted Time: 2026-09-16 19:43:13 Employment Type: Remote Target Skills & Keywords : AI About the job Required Skills: •Also assist with data collection, facilitate remote troubleshooting sessions, and contribute to maintaining high service levels. Technical expertise in networking, security, and web services is highly valued. This role offers the opportunity to work hands-on with Trellix products in a collaborative and dynamic environment. •Provide front line technical support to Trellix Customers utilizing personal knowledge, tools and resources to understand customer issues, frame the service request and provide known solutions in a timely manner. •Develop skills to perform basic activities in own job; including analytical/technical skills to perform routine activities. •No supervisory responsibilities, focuses on developing own skills. •Troubleshoot customer’s Trellix product issues using knowledge and available tools •Assess and understand the impact, severity and urgency of issues •Log testing, troubleshooting and research issues in process of resolution •Full ownership of technical issues until resolution provided. Qualifications: •Basic knowledge and general understanding of troubleshooting practices, procedures and providing solutions. •Basic customer service and technical support skills to perform routine tasks. •Basic experience with networking fundamentals, databases, and troubleshooting technique. •Basic Understanding of Web services and Security. •Able to identify data requirements and assist with data collection •Demonstrated capacity to multi-task and prioritize job requirements •Would be a plus: Understanding of Trellix Products •Note: Must be a US citizen •This is an individual contributor role. This position is hybrid in the Frisco, TX, or Draper, UT areas. Compensation: •Medical, Dental and Vision Coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!