Hiring: Technical Support Engineer Company: Pansophic Learning Location: Parma, OH Job Posted Time: 2026-09-16 21:46:05 Employment Type: Remote About the job Required Skills: •This is an in-office position in Parma, Ohio. •Provide customers with remote guidance and expertise to resolve technical problems. •Act as second tier end user contact and resolution. •Resolve customer reported issues using Pansophic provided access, tools, and technology. •Accurately documents user information, triage steps and resolutions or escalation notes. •Manages personal ticket queue to ensure compliance with policies, procedures, and SLA (Service Level Agreement) requirements of all assigned Incidents and Service Requests. •Follows knowledge base articles as a standard for resolving end user reported issues. •Works to identify missing or erroneous documentation for processes or knowledge. Qualifications: •In-depth knowledge of Windows Desktop OS and Chrome OS. •Must be a team player and be flexible for occasional shift changes or modifications. •Demonstrated capacity to quickly assess and troubleshoot customer issues. •Demonstrated capacity to work remotely in a fast paced, high stress environment. •Bachelor's degree or equivalent experience. •Highly organized, able to multi-task, with a high attention to detail and ability to prioritize. •Demonstrated capacity to pass federal and state criminal background checks (FBI/BCI). •Confident, high-energy, self-motivated and a true team player. •Accountability and personal organization are essential. •Effective communication skills using phone, video calls, chat, and ticket updates. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!