Hiring: Technical Support Engineer Company: VINFAST Location: North Carolina, United States Job Posted Time: 2026-09-17 09:45:54 Employment Type: Remote Target Skills & Keywords : R About the job Experience: •5+ years of experience in technical support or field engineering, preferably in the automotive, EV, or technology sectors. Required Skills: •Provide expert-level support for VinFast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics. •Offer remote troubleshooting to service centers and customers worldwide. •Work closely with engineering and R&D teams to diagnose complex issues, identify root causes, and support product improvements. •Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs. •Develop training materials for internal teams and partners. •Manage technical incidents from initial report through resolution, ensuring timely and effective solutions. •Track recurring issues and contribute to solutions that prevent future problems. •Assist in field testing, evaluate vehicle performance, and gather feedback to support product optimization. Qualifications: •Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related field. •Applied hands-on capability in electric vehicle systems, including battery management, drivetrains, and diagnostic tools. •In-depth knowledge of automotive systems, diagnostics, and troubleshooting. •Operational familiarity with electric vehicle (EV) technology is highly desirable. •Proficiency in English is required. •Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences. •Strong problem-solving and analytical abilities. •Customer-focused and detail-oriented with the ability to handle multiple tasks in a fast-paced environment. •Demonstrated capacity to work collaboratively in a global team and adapt to diverse work culture. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!