Hiring: Technical Support Engineer Company: Options Technology Location: New York, United States Job Posted Time: 2026-09-17 10:36:49 Employment Type: On-site Target Skills & Keywords : AI, Azure, CV, Project Management About the job Experience: •1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting. •2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting. Required Skills: •On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems. •System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date. •Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions. •Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately. •Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client. •System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment. •Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement. •1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting. Qualifications: •Bachelor's degree in computer science, information technology, or a related field (or equivalent experience). Compensation: •$60,000 - $90,000 / year •Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!